Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging with the tamper seal intact. Our return policy does not apply to the following goods: cosmetic medical services provided, discounted or sale items, and gift cards. If your product meets the requirements for return you will have the option of a refund, exchange, or spa credit.
To initiate a return, please email Us at [email protected]. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 7400 Nevis Road, Bethesda, MD, 20817.
For items that are manufactured by another party and resold by RNR Aesthetics, LLC, please
do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Our Shipping Policy was last updated on 5.20.2022
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Disclaimer
- "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to RNR Aesthetics, LLC.
- "Goods" refers to the items offered for sale on the Service.
- "Orders" means a request by You to purchase Goods from Us.
- "Service" refers to the Website.
- "Website" refers to RNR Aesthetics, accessible from www.RNRAESTHETICS.com
- "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.